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Privacy Policy

 

This policy applies to the information collected by Genie Software.  

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way.  We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.  We also collect personally identifiable information (including name, email, password, communications); comments, feedback, product reviews, recommendations and personal profile.

Why is the information collected

We collect such personal and non-personal information for the following reasons:

  • To provide our products and services

  • To provide our customers with assistance and technical support

  • To be able to contact our visitors and users with general service and promotional information

  • To create statistical data which we may use to improve our services

  • To comply with any applicable laws and regulations

How is the information collected?

Your information is collected from our website.  We collect personal information you give us such as your name, title, email address, etc.  We may also collect personal information that you provide via email, postal mail, telephone calls or any other means.  Your personal information will be used only for the specific reasons stated above.

How do we store, use, share and disclose the information?

Genie Software is hosted on the Wix.com platform.  Wix.com provides us with the online platform that allows us to sell our products and services to you.  Your data may be stored through Wix.com's data storage, databases and general Wix.com applications.  They store your data on secure servers behind a firewall.  Genie Software does not sell your information to third parties.

How do we communicate with our site visitors?

We may notify you regarding your account, to troubleshoot problems, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you.  For these purposes we may contact you via email, telephone, text messages and postal mail.

Cookies

 

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. We use cookies:

  • to provide a great experience for customers and visitors

  • to identify registered users

  • to monitor and analyze the performance, operation and effectiveness of our website

  • to ensure our site is secure and safe to use

Consent and questions about your personal information

When you provide personal information to us through any means, you are implying consent for us to store and process your personal information as described in this policy.  You may rescind this consent at any time by contacting us at support@genie-software.com.  Note that rescinding such consent may inhibit our ability to continue to provide you with our products, services and support.

If you would like to access, correct, amend or delete any personal information we have about you, you are invited to contact us at support@genie-software.com.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting to this website.  If we make material changes to this policy, we will notify you here that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

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